What if Emby not playing MP4 files?

Emby not recognize or play MP4 files? Don’t worry! There is an easy way to fix the issue. Let’s find it out here.


Emby Media Server has many client apps including: Kodi, Windows Media Center/XBOX 360 (MCE Extender), Android TV, Roku/Now TV boxes, Amazon Fire TV, some Samsung Smart TVs. This means when you copy local movies to Emby, you can stream your movies with Roku, Koid, WMC, etc. The point here, sometimes, you will find it a painful experience to play MP4 files via Emby. And people may encounter problems ‘Emby not detecting MP4 files’ like these:

Video error with local MP4 file – I am getting an issue when trying to play an MP4 video in both the Emby Home and on my Roku 3. I have attached both my server and transcoding logs. I can play this video normally with Windows and VLC no problem, however using Emby I get the error.”

This kind of situation might arise if MP4 video file header gets corrupt due to virus attack and other issues. MP4 video file will not play properly when you abruptly terminate Emby media player or sudden crash of Emby media server while playing MP4 file. Or unexpected system shutdown when MP4 video is opened in Emby media server even makes it not to play. Low internet connection while streaming Emby MP4 file via online also leads to the same situation.

Luckily, the problem is easy to solve – all you have to do is to convert the MP4 files to Emby compatible MP4 files with H.264 or MPEG-4 codecAlong with some help from third-party program like EaseFab Video Converter (available for Windows and Mac users), it can be done effortlessly. This video app is professional on fast transcoding MP4 to Emby Media Server with H.264 or MPEG-4 MP4 format (the most compatible video format for Plex) without quality loss. In addition, it not only supports MP4 videos, but also handles various common video formats, like MXF. VOB, MOV, MKV, AVI, WMV .etc.

Encoding MP4 files for playing thru Emby Media Server without problem

Step 1. Add MP4 videos

Start EaseFab Video converter and drag .mp4 files to the software interface to import the file. It support batch conversion.


Step 2. Select output format

Click Profile and choose MP4 video from Common Video, which can be recognized by Emby well.


Tip: With the right settings you can retain the quality of the original MP4 video while also saving space. This is particularly helpful when streaming over your network, depending on your network quality. Simply click Settings bar and you can tweak the settings to your satisfaction and even save it as preset.

Step 3. Start MP4 to Emby conversion

Hit the “Convert” button at the bottom of the main interface to start encoding MP4 to Emby supported H.264 MP4 files.

Once the conversion is done, click “Open” to quickly find the converted movies. Then, it would be easy for you to play MP4 video files through Emby. Enjoy.

Additional Tips: Emby client apps include: Kodi, Windows Media Center / XBOX 360 (MCE Extender), Android TV, Roku / Now TV boxes, Amazon Fire TV, some Samsung Smart TVs and Emby Theatre which is their stand alone Windows client application. Also you can use the Emby’s web browser GUI to cast content to your Chrome Cast device. Emby also supports DLNA to meet your needs.

Related Articles and Tips:
How to play MP4 files on DVD Player
Why we can’t add MP4 files to iTunes library
Why does Plex can’t recognize MP4 video file?

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